FAQs

Order Lead Time

Q: How long will it take to receive my Curated by Victoria order?

A: In stock items will ship within 3-5 business days. Bespoke orders and out of stock items will ship within 4-6 weeks, unless otherwise indicated. We will send you an email with a tracking number once your item(s) has shipped.

Q: Can I get my order sooner?

A: Some items can be fast tracked, if you need your order sooner, please email info@curatedbyvictoria.com indicating the style you are interested in as well as the date you would like to receive it and we will let you know as soon as possible if a rush option is available.

Return Policy

Q: What is your return policy?

A: Curated by Victoria accepts returns/exchanges of unused, undamaged items/in the exact same condition they were dispatched in its original packaging within 14 days of receiving your order, with the exception of certain items excluded below. The item(s) must be returned to us within 14 days provided they have been returned unworn and in the same condition as they were sent. Following this, your payment will be refunded back to your original payment method. We are not responsible for return shipping charges and the original shipping charges are non-refundable.

The items below are excluded from our refund policy and cannot be returned:

  • Personalised items, bespoke items, and customised items.
  • Earrings, for safety and hygiene reasons.
  • Items that have been worn or are returned not in the same condition as when they were shipped.
  • Gift cards.

Gift Wrap

Q: The Curated by Victoria piece I’m buying is a gift, can you gift wrap my order?

A: All Curated by Victoria orders arrive with beautifully presented packaging but it is not gift wrapped. If you would like additional gift wrapping and a personalised card, this can be done for an additional charge of £10.

Jewellery Care and Cleaning

Q: How should I care for my Curated by Victoria jewellery?

A: Fine jewellery is delicate and should be looked after accordingly. To extend the life of your jewellery so you can continue to enjoy it, we suggest the following care instructions.

  • Remove your jewellery before your daily routines such as: showering, lotion, perfume, exercise, etc.
  • Keep your jewellery away from chemicals including perfume, hair spray, cosmetics and lotion.
  • Before bedtime, lay your jewellery out flat.
  • For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.

To clean your diamond jewellery, use a soft toothbrush and dish soap and gently scrub gold and diamonds.

Gold plated (vermeil) silver pieces should not be worn in the shower or when swimming as the plating can wear off and the silver can tarnish.

Curated by Victoria is not responsible for the maintenance of your jewellery.